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Refund and Returns Policy

Effective Date: May 11, 2025

Thank you for choosing Epicurean Stay. We strive to ensure our customers are completely satisfied with their experience and purchases. This Refund and Returns Policy outlines the terms under which we issue refunds for services or digital products purchased through our website https://www.epicureanstay.com.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible purchases, including:

  • Premium directory listings
  • Featured placement upgrades
  • Advertising packages
  • Subscription-based services

If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase date.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Your refund request is made within 30 calendar days of the original purchase.
  • The service or listing has not violated our Terms of Use or been removed due to misuse, spam, or false information.
  • You have not significantly benefited from the service (e.g., multiple leads generated may be reviewed on a case-by-case basis).
  • You must provide proof of purchase, such as your order confirmation number or receipt.

We reserve the right to deny a refund if abuse of the refund policy is suspected.

3. How to Request a Refund

To request a refund, please contact us using the details below:

📧 Email: [email protected]
📍 Subject: Refund Request – [Your Order/Listing Name]

In your request, please include:

  • Your full name
  • The email address used for purchase
  • Order or invoice number
  • Reason for requesting a refund

Our team will review your request and respond within 5–7 business days.

4. Refund Method

Approved refunds will be processed using the original payment method. Depending on your bank or payment processor, it may take 5–10 business days for the funds to appear in your account.

We do not issue refunds in cash or via alternative payment methods.

5. Non-Refundable Items and Exceptions

Certain purchases are non-refundable, including but not limited to:

  • Custom promotional packages or design services
  • Listings removed due to violation of site policies
  • Third-party services purchased via Epicurean Stay (e.g., integrations or ad tools)
  • Transactions past the 30-day refund window

6. Cancellations

You may cancel your paid listing, subscription, or service at any time. However, cancellation does not automatically entitle you to a refund unless the request is made within the 30-day period.

For subscriptions:

  • Cancellations take effect at the end of the current billing cycle.
  • No prorated refunds will be issued for unused time after the 30-day guarantee window.

7. Dispute Resolution

If you are not satisfied with the outcome of a refund request, you may contact us at [email protected] for further resolution. We aim to resolve all concerns fairly and promptly.

8. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact:

Epicurean Stay
📧 Email: [email protected]
🌐 Website: https://www.epicureanstay.com
📍 Address: 25 Lafayette Street, Newark, NJ 07102, USA